Limudo for Families
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Last updated: 5 October 2026
PART A - TERMS AND CONDITIONS OF SERVICE: 1 Interpretation; 2 Acceptance, Eligibility and Authority; 3 Account Security; 4 Licence, Acceptable Use and Suspension; 5 Content and Automated Services; 6 Tutor Chat; 7 Fees, Trial Period and Promotions; 8 Intellectual Property; 9 Disclaimer of Warranties; 10 Limitation of Liability; 11 Termination and Survival; 12 Amendment; 13 Governing Law.
PART B - PRIVACY NOTICE: 14 Deletion and Retention; 15 Controller and Contact; 16 Personal Information Processed; 17 Purposes and Lawful Basis; 18 Photographs; 19 Disclosure; 20 International Transfers; 21 Security; 22 Rights of Parents and Children; 23 General.
1.1 In these Terms and Conditions (hereinafter, together with Part B, the "Terms"), unless the context otherwise requires, the following expressions shall bear the meanings ascribed to them below:
(a) "Limudo", "we", "us" and "our" mean the sole trader operating the Service under the registered business name Limudo, based in Melbourne, Australia, contactable at admin@limudo.com;
(b) "Service" means the Limudo for Families website, application and all associated functionality, including, without limitation, games, lessons, learning tools and, where enabled by a Parent, the Tutor Chat;
(c) "Parent", "you" and "your" mean the natural person who registers an Account and who is aged not less than eighteen (18) years, or the age of majority in the jurisdiction of his or her residence where greater;
(d) "Child" means any natural person aged thirteen (13) years or under in respect of whom a Parent creates a Child Profile and of whom that Parent is the parent or legal guardian;
(e) "Account" means the registration created by a Parent for the purpose of accessing the Service, and "Child Profile" means a profile created within an Account in respect of a Child;
(f) "Personal Information" means any information relating to an identified or identifiable natural person, including any Parent or Child, and includes "personal data" and "personal information" as those expressions are defined under Applicable Law;
(g) "Tutor Chat" means the optional automated conversational feature of the Service, and "Chat Content" means all messages transmitted between a Child and the Tutor Chat;
(h) "Content" means all lessons, questions, games, text, graphics, sounds and other material made available through the Service, other than Parent Material;
(i) "Parent Material" means any lesson, topic, text or photograph supplied by a Parent to the Service; and
(j) "Applicable Law" means all statutes, regulations, codes and binding requirements of any competent authority having jurisdiction over a party or over the subject matter of these Terms from time to time, including, without limitation, laws relating to consumer protection and to the protection of children's privacy.
1.2 Headings are for convenience only and shall not affect construction. The words "including" and "includes" shall be construed without limitation. References to a clause or Part are to a clause or Part of these Terms.
2.1 By creating an Account, or by otherwise accessing or using the Service, you signify your unconditional acceptance of, and agree to be bound by, these Terms, and, if you do not so agree, you shall not create an Account or use the Service.
2.2 You hereby represent, warrant and undertake to Limudo, as at the date of registration and at all times thereafter, that:
(a) you have attained the age of eighteen (18) years or the age of majority in your jurisdiction of residence, whichever is the greater;
(b) you are the parent or legal guardian of each Child in respect of whom you create a Child Profile; and
(c) you possess, and shall maintain, full legal authority to give, on behalf of each such Child, each consent, authorisation and instruction given by you under these Terms, and acknowledge that Limudo is entitled to rely thereon.
2.3 The Service is not directed to any Child as a holder of an Account, and any use of the Service by a Child shall be at all times under the authority and supervision of the relevant Parent, who shall be solely responsible therefor.
3.1 You shall provide and maintain accurate, current and complete registration information, and shall keep confidential, and shall not disclose to any Child or other person, your credentials and any parent passcode.
3.2 You shall be solely responsible for all acts and omissions occurring under or through your Account, whether or not authorised by you, save to the extent attributable to the default of Limudo, and shall notify Limudo without delay at admin@limudo.com upon becoming aware of any actual or suspected unauthorised access.
3.3 Access to parent-only areas of the Service is protected by an additional verification step, and Limudo may, in its discretion, require re-verification prior to any action it considers sensitive.
4.1 Subject to your continued compliance with these Terms, Limudo grants you a limited, non-exclusive, non-transferable, non-sublicensable and revocable licence to access and use the Service solely for the private, non-commercial educational use of your own family.
4.2 Notwithstanding any other provision of these Terms, you shall not, and shall not permit any person to:
(a) permit any person who is not a member of your family to use your Account;
(b) upload or transmit any photograph or other material depicting or relating to any natural person other than your own Child, or any material that is unlawful, infringing, defamatory, obscene or otherwise harmful;
(c) attempt to gain access to the Personal Information or Account of any other family, or to any part of the Service to which you have not been granted access;
(d) reverse engineer, decompile, interfere with, disrupt or place an unreasonable burden upon the Service or its infrastructure, or circumvent any security, rate-limiting or access control measure; or
(e) use the Service or any Content for any commercial purpose.
4.3 Limudo may, without prejudice to any other right or remedy available to it, suspend or terminate any Account, and give notice of the same where reasonably practicable, if Limudo reasonably considers that you have breached or are likely to breach these Terms or that suspension is necessary to protect any Child, any family, or the integrity of the Service.
5.1 Lessons created by a Parent are drafted with the assistance of an automated artificial intelligence service, and no such lesson shall be made available to any Child unless and until it has been reviewed and approved by the Parent.
5.2 Limudo shall not transmit to any automated artificial intelligence service, in connection with the drafting of any lesson, the name, photograph or any other directly identifying information of any Child.
5.3 You acknowledge that output generated by automated means may be inaccurate, incomplete or unsuitable, that Limudo gives no warranty as to its accuracy, completeness or suitability, and that responsibility for review and approval thereof before it is made available to a Child rests with you.
6.1 The Tutor Chat shall be disabled by default and may be enabled solely by a Parent, separately in respect of each Child, from the parent area of the Service, and the enabling thereof shall constitute the Parent's informed and verifiable consent to the processing of that Child's Chat Content in accordance with Part B.
6.2 A Parent may, in respect of each Child for whom the Tutor Chat is enabled, determine the level of difficulty, the maximum number of messages permitted in any day, and the extent to which the Tutor Chat shall be confined to the subject matter of the Child's lessons, and Limudo shall give effect thereto subject to the technical limitations of the Service.
6.3 Chat Content shall be recorded in a log accessible to the Parent, the setting for which log shall be enabled by default and which may be disabled by the Parent at any time, provided always that any such disablement shall not affect the operation of the safeguards described in this clause 6.
6.4 To the fullest extent permitted by Applicable Law, and notwithstanding any other provision of these Terms:
(a) Chat Content shall be stored in encrypted form;
(b) Limudo does not provide, and shall not maintain, any administrative interface, export, report or logging facility through which Chat Content may be viewed by any person acting on behalf of Limudo; and
(c) Limudo shall not access Chat Content save to the extent (and then only to that extent) that access is compelled by Applicable Law or by order of a court or authority of competent jurisdiction.
6.5 Chat Content shall not be used, by Limudo or, pursuant to the terms on which it is engaged, by any third-party model provider, to train, fine-tune, evaluate or otherwise improve any artificial intelligence or machine-learning model, and Limudo shall engage any such provider in connection with the Tutor Chat solely on written terms that prohibit such use.
6.6 Chat Content shall be deleted upon the deletion of the relevant Child Profile or of the Account, and a Parent may at any time delete the chat log of a Child or turn the chat log off.
6.7 The Tutor Chat is an automated program and is not, and shall not be held out as, a teacher, medical practitioner, psychologist, counsellor or other professional, and nothing communicated through it constitutes professional advice. It is configured to direct a Child to a trusted adult where a Child expresses distress or raises a concern as to safety; however, you acknowledge that no automated safeguard is infallible, and that supervision of a Child's use of the Service remains at all times your responsibility.
7.1 The fees (if any) for the Service, the duration of any trial period, and the terms of any promotional offer or discount code shall be as stated at the point of purchase, shall (unless otherwise expressly indicated) be denominated in United States dollars ("US$"), and no payment card shall be required for the commencement of a trial period.
7.2 Any promotional price shall be available for a limited period and upon the conditions stated at the time of the offer, and Limudo reserves the right, at any time and without liability, to withdraw any promotion or discount code, provided that no such withdrawal shall affect any purchase completed prior thereto.
7.3 The trial lasts fourteen (14) days from the day you create your Account. No payment card is required for the trial and nothing is charged during it. When the trial ends you may choose a plan; nothing is charged unless you choose a plan and enter payment details.
7.4 A subscription covers one family for one year and renews each year at the regular price then shown, unless you cancel first. Limudo will email you before each renewal charge.
7.5 You may cancel at any time from the billing page of the parent area. Your plan then stays active until the end of the period you have paid for and is not renewed.
7.6 If you ask within fourteen (14) days after a payment (including a renewal payment), Limudo will refund that payment in full. After that, Limudo does not refund part of a paid period unless the law requires it. Nothing in these Terms excludes or limits any right you have under law that cannot be excluded, including under the Australian Consumer Law.
8.1 As between the parties, all right, title and interest in and to the Service and the Content (including all intellectual property rights therein) is and shall remain vested in Limudo or its licensors, and nothing in these Terms transfers any such right, title or interest to you. Third-party graphics, sounds and software incorporated in the Service are used under the terms of their respective free licences.
8.2 You retain all rights in the Parent Material and hereby grant to Limudo a limited, non-exclusive, royalty-free licence, for the duration of your Account, to host, store, reproduce and display the Parent Material solely for the purpose of operating the Service for your family.
9.1 To the fullest extent permitted by Applicable Law, the Service and the Content are provided "as is" and "as available", without warranty of any kind, whether express, implied or statutory, and Limudo expressly disclaims all warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement, and uninterrupted or error-free operation.
9.2 Games, lessons and other Content are provided as practice tools and shall not be regarded as a substitute for formal education or professional advice.
10.1 To the fullest extent permitted by Applicable Law, and notwithstanding any other provision of these Terms, Limudo shall not be liable, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for any indirect, incidental, special, exemplary or consequential loss or damage, or for any loss of data, profit or goodwill, arising out of or in connection with the Service.
10.2 Subject always to clause 10.3, the aggregate liability of Limudo arising out of or in connection with the Service in respect of all claims shall not exceed the total fees paid by you to Limudo in the twelve (12) months immediately preceding the event giving rise to the claim.
10.3 Nothing in these Terms shall exclude or limit any liability that cannot lawfully be excluded or limited under Applicable Law, including any non-excludable right or remedy of a consumer or of a Child.
11.1 You may terminate these Terms at any time by deleting your Account, and Limudo may suspend or terminate the Service or your Account in accordance with clause 4.3.
11.2 Upon termination, your licence under clause 4.1 shall cease forthwith, clause 14 shall apply, and clauses 8, 9, 10, 13 and 23, together with any other provision which by its nature is intended to survive, shall survive termination.
12.1 Limudo may amend these Terms from time to time and shall, in respect of any amendment that materially affects your rights or obligations or the processing of Personal Information, give you not less than thirty (30) days' prior notice by email, whereupon your continued use of the Service after the effective date of the amendment shall (to the extent permitted by Applicable Law) constitute acceptance thereof, and, where Applicable Law requires fresh consent, Limudo shall seek it.
13.1 These Terms, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the local law of the country in which the Parent is resident at the date on which the dispute arises.
13.2 Nothing in these Terms shall operate to deprive you of the benefit of any mandatory consumer-protection or children's-privacy right afforded to you by the law of that country.
14.1 A Parent may at any time, from the parent area of the Service: (a) amend or remove any Child Profile; (b) obtain a copy of the data held in respect of the family; and (c) delete the Account.
14.2 Upon deletion, Personal Information shall be erased from live systems without undue delay and from any backup copies within thirty (30) days, save that Limudo may retain such minimal records as it is required by Applicable Law to retain, and then only for so long as it is so required.
15.1 Limudo is the controller (or equivalent) of Personal Information processed pursuant to this Part B and may be contacted at admin@limudo.com. Limudo is a sole trader based in Melbourne, Australia.
16.1 In respect of a Parent: an email address; a password, which is stored solely as a one-way cryptographic hash; and records of trusted devices and sign-in events maintained for security.
16.2 In respect of each Child: a first name or nickname (the supply of a full name being discouraged); an age group (and not a date of birth); an avatar colour and animal; and, at the sole election of the Parent, a photograph. Limudo does not solicit any Child's gender, home address, school, telephone number or precise location.
16.3 Arising from use of the Service: scores, progress, lessons created by a Parent and, where the Tutor Chat is enabled, Chat Content.
16.4 A person who elects to join the waiting list for children aged fourteen (14) years and over supplies an email address, which is used solely to notify that person when such ages are supported and may be removed upon request to the address in clause 15.1.
17.1 Limudo processes Personal Information solely for the purposes of (a) providing, maintaining and securing the Service, (b) recording progress, (c) communicating with the Parent in relation to the Account, and (d) complying with Applicable Law.
17.2 The processing of a Child's Personal Information is undertaken upon the basis of the verifiable consent of the Parent, given upon registration and, in respect of the Tutor Chat, upon the enabling thereof, which consent a Parent may withdraw at any time by deleting the relevant Child Profile or the Account, without prejudice to the lawfulness of processing carried out prior to withdrawal.
17.3 Limudo does not sell Personal Information, does not process it for advertising or behavioural profiling, and shall not permit any third party so to do.
18.1 Any photograph supplied by a Parent is stored privately, is displayed solely within that Parent's own Account, is not publicly accessible, shall be used for no other purpose, and shall be deleted upon its removal by the Parent.
19.1 Limudo shall disclose Personal Information only to: (a) hosting and infrastructure providers; (b) its email delivery provider; and (c) its artificial intelligence service provider, such disclosure being limited to lesson topics and, where the Tutor Chat is enabled, Chat Content, in each case pursuant to written terms that restrict use to the provision of services to Limudo and prohibit the training of any model.
19.2 Limudo may further disclose Personal Information where required by Applicable Law or order of a competent authority, or where reasonably necessary to protect the rights, property or safety of any person.
20.1 Personal Information may be processed in a country other than that of the Parent's residence, and Limudo shall, where Applicable Law so requires, implement appropriate safeguards in respect of any such transfer.
21.1 Limudo maintains technical and organisational measures appropriate to the risk, including encryption in transit, one-way hashing of passwords, encryption of Chat Content at rest, and access controls; however, no system is wholly secure, and Limudo shall notify affected Parents without undue delay of any breach of security affecting their Personal Information to the extent required by Applicable Law.
22.1 Subject to Applicable Law, a Parent (on his or her own behalf and on behalf of each Child) may request access to, rectification of, erasure of, or a copy of, Personal Information held by Limudo, and may object to or request the restriction of its processing, by exercising the relevant function in the parent area of the Service or by writing to admin@limudo.com, and may lodge a complaint with the competent data protection or consumer authority.
23.1 These Terms constitute the entire agreement between the parties in relation to their subject matter and supersede all prior representations and understandings relating thereto.
23.2 If any provision of these Terms is held to be invalid, illegal or unenforceable, such provision shall be severed to the minimum extent necessary and the remaining provisions shall continue in full force and effect.
23.3 No failure or delay by Limudo in exercising any right shall operate as a waiver thereof. You may not assign or transfer any of your rights or obligations hereunder without the prior written consent of Limudo, which may assign these Terms in connection with a merger, reorganisation or sale of the Service upon notice to you.
23.4 Limudo shall not be liable for any failure or delay in performance caused by circumstances beyond its reasonable control.